Shipping policy

Order Confirmation:

As soon as you place your order, a confirmation email or SMS will be sent to you. This notification includes key details like the order number, a summary of items purchased, shipping information, and links to the order status page.

 

Order Delivery:

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 3-5 working days. We'll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 7 working days, please reach out to us via email at support@ovontra.store so that we can help. Note that products may come in separate packages and at separate times.

 

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to support@ovontra.store so that we can assist you accordingly.

 

Cancellations & Refunds:

We process orders as quickly as possible to ensure your items are shipped out promptly. Therefore, cancellations must be made within 12 hours of placing the order; otherwise, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.